RELEASE: What would Santa say about how you treat transit operators and staff? Don’t be a lump of coal rider!

VANCOUVER – If you wake up to a lump of coal in your Christmas stocking this year, you might want to think twice about how you treated the transit operator on your bus, or transit security officers, or SkyTrain attendants or staff who answer questions at the TransLink call or social media centre, says Metro Vancouver’s transit advocacy group.

“Transit operators and call centre workers typically take it in the ear big time during the holidays as stressed-out shoppers and commuters show their worst behaviour.  There is no place for violence – ever – and certainly no good reason to tear a strip off people who are just trying to help you get where you need to go,” says Bill Tieleman, Better Transit and Better Transportation Coalition co-executive director.

“Everyone is trying to get somewhere in a hurry this time of year, but transit workers are all trying their best to help – so please don’t vent any Christmas frustrations over full buses or SkyTrain cars or traffic congestion or whatever else is bugging you on those hard working staff,” Tieleman said.

Bus drivers just want to get you where you want to go in the shortest time and frontline service workers on the bus, SkyTrain, SeaBus, West Coast Express, West Vancouver Blue Bus and other transit services and help desks are also there to assist, said Tieleman.

“Don’t be a lump of coal rider – and if you’re frustrated, imagine how hard it is to drive a huge bus full of people through holiday traffic!” Tieleman adds.

The Better Transit and Better Transportation Coalition, which represents over 140 groups supporting transit and transportation improvements, wants transit riders to be is urging everyone to take a deep breath and keep the mood jolly and light this holiday season.

The Coalition is committed to providing input and the widest possible range of stakeholder voices as the Metro Vancouver’s transit and transportation future unfolds.

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For more information:

Bill Tieleman, Coalition Co-Executive Director
cell 778-896-0964